Most common troubleshooting: Check their browser and be sure to use Chrome or Mozilla, which are recommended by the B2P software provider, Jaggaer. If they are on an Apple computer, Safari security settings can cause issues.

Other troubleshooting:

• Use a laptop or computer. Phones and tablet versions of browsers may cause other issues.
• Check your browser to ensure it is the most up-to-date version.
• You must enable third-party cookies in the browser.
• Disable pop-up blockers.
• Disable any third-party ad-blockers, anti-malware, or other apps that may affect the supplier portal web pages you are working on.
• Do not use the "back arrow" in the browser. Only navigate using the links and tabs on the portal pages.
• Close all other tabs in your browser to ensure you aren't logged into different sessions of B2P or that another program is affecting your work.
• If you change any settings on your browser because of the bullet points above, clear your browser cache to ensure the error message isn't saved.