Support for Harvard Users
Supplier Onboarding
Live phone support, Monday - Friday 9:15 am - 4:00 pm
Phone: (617) 495-8500, option 3
Email: ap_supplieronboarding@harvard.edu
Accounts Payable Customer Service
Live phone support, Monday - Friday 9:15 am - 4:00 pm
Phone: (617) 495-8500, option 1
Email: ap_customerservice@harvard.edu
International Payee Tax Compliance
Live phone support, Monday - Friday, 9:15 am to 5:00 pm EST
Phone: (617) 495-8500, option 5
Email: nratax_ufs@harvard.edu
Click here for more info and how to schedule a 1 on 1 appointment
B2P Support
Access online training, quick reference guides, video tutorials, and more training resources on the B2P Training Page.
Email: buytopay_procurement@harvard.edu
Office of Treasury Management (Wire Transfers)
Email: otm_wiretransferinquiry@harvard.edu
Website: Cash Management Office
Contract Management
B2P assistance: buytopay_procurement@harvard.edu
Contract review guidance: spcontracts@harvard.edu
Non-Employee Reimbursements (NR)
Phone: (617) 495-8500, option 2
Email: fad_travelmgr@harvard.edu
Sourcing
Email: sourcing_procurement@harvard.edu
Subscribe to Alerts
B2P Blog
The B2P Blog is used to post news and updates relating to all the B2P modules: ePro/AP, Contract Management, Supplier Portal, and Sourcing. Subscribe to receive the latest B2P Blog posts.
HUIT Service Status Dashboard
The HUIT Service Status Dashboard posts the status of service outages, disruptions, and scheduled maintenance that may the performance of Harvard systems. Buy-to-Pay status appears under the dashboard's Financial Applications heading, but you can also subscribe to email or text alerts so that you can be notified directly if there is a service disruption. Sign up for HUIT alerts.
Support for Suppliers
Jaggaer Supplier Network
If you are a supplier in need of support, Jaggaer can provide assistance with logging into the portal, adding attachments, browser errors, or technical problems.
Phone: (800) 233-1121
Website: Jaggaer Supplier Support
